At e.trycitypackermover.in, we strive to deliver your fashion orders (clothing, shoes, kidswear, jackets, perfumes and more) quickly and securely across India. This Shipping Policy explains our process, fees, timelines, restrictions and responsibilities. By placing an order, you agree to these terms.​

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Order Processing Time

• Orders are processed within 1-2 business days from the date of successful payment confirmation (excluding weekends and public holidays).​

• You will receive a shipping confirmation email/SMS with tracking details once your order ships.​

• Processing may take longer during peak seasons, sales events or high-volume periods.​

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Shipping Methods and Rates

We partner with reliable couriers like [e.g., Delhivery, Ecom Express, DTDC, Blue Dart] for fast, tracked delivery.​

• Rates are calculated at checkout based on your pin code, order weight and value.​

• Cash on Delivery (COD): Available on select orders (up to ₹[e.g., 5,000]) in supported pin codes. Have exact change ready; COD surcharge may apply (₹[e.g., 50-100]).​

• Prepaid orders (UPI, cards, wallets) get priority shipping and no surcharge.​

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Delivery Time Estimates

Delivery timelines start after order shipment and depend on your location:​

• Enter your pin code at checkout to see exact estimates.​

• Delays may occur due to weather, festivals, courier issues or remote locations. We are not liable for such delays.​

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Shipping Locations and Restrictions

• Domestic Shipping: Available PAN India (except [e.g., certain remote areas, Andaman/Nicobar, Lakshadweep] where courier services are limited).​

• International Shipping: Currently unavailable.​

• No shipments to: P.O. Boxes, APO/FPO addresses or re-shippers.​

• Pin Code Check: Serviceability is verified at checkout; unservicable areas will be notified.​

• Fragile items (e.g., perfumes) may have additional handling fees or restrictions.​

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Order Tracking

• Track your order via the unique tracking ID sent in your shipping confirmation email/SMS.​

• Use our courier partner’s tracking portal: [e.g., https://[courier].com/track] or the link in your email.​

• Real-time updates include shipment, out-for-delivery and delivered status.​

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Cash on Delivery (COD) Specifics

• COD is optional and subject to availability (order value limit: [e.g., ₹5,000]).​

• Please have exact cash ready at delivery. Digital payments may also be accepted by the courier.​

• Failed COD Deliveries / RTO (Return to Origin):

  • Up to 2-3 delivery attempts will be made.​

  • If undelivered, order returns to us; you will be charged RTO shipping fees (₹[e.g., 100-200]) + COD surcharge. No refunds for RTO due to customer unavailability.​

  • Frequent RTOs may lead to account restrictions.​

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Damaged, Lost or Delayed Shipments

• Inspect your package upon delivery. Report issues (damage, missing items) within 24 hours via email [SUPPORT EMAIL] or WhatsApp [NUMBER] with photos.​

• We replace damaged items where possible, subject to inspection. Lost shipments are resolved via courier insurance (7-15 days).​

• Claims require proof of non-delivery/damage; we coordinate with couriers but are not liable for third-party errors.​

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Returns and Refunds for Shipping Issues

• Shipping-related returns follow our Refund and Returns Policy (link: /refund_returns).​

• Original shipping fees are non-refundable; return shipping is customer-paid unless due to our error (wrong/damaged item).​

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Contact Us

For shipping queries, tracking or issues:

• Email: [SUPPORT EMAIL]

• Phone/WhatsApp: [NUMBER] (10 AM – 7 PM IST)

• Address: [FULL ADDRESS, Chandigarh, India]

We aim for hassle-free delivery to enhance your shopping experience at e.trycitypackermover.in!