Return and refund policy

• This Return and Refund Policy applies to all products purchased on e.trycitypackermover.in.​

• By placing an order on this website, you agree to the terms described below.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, the product must be unused, unworn, undamaged, and in its original packaging with all tags and labels attached.​

• Items that show signs of wear, damage, alteration, or are returned without original packaging or tags may not be accepted.​

Non-returnable items

• Certain items cannot be returned for hygiene and safety reasons, such as innerwear, socks, and any item marked as “non-returnable” or “final sale” on the product page.​

• Gift cards, if any, are also non-returnable and non-refundable.​

Return process

• To initiate a return, contact our customer support at the email or phone number provided on our Contact page with your order number, product details, and reason for return.​

• After your return request is approved, you will receive instructions on how and where to send the product.

• You are responsible for securely packing the product to prevent damage in transit.​

Shipping costs for returns

• If the return is due to a defective, damaged, or wrong product received, we may cover or reimburse the return shipping cost after verification.​

• For all other returns (for example, size issue or change of mind), the customer is responsible for the return shipping charges.

Inspection and approval

• Once we receive your returned item, it will be inspected for condition and eligibility.​

• We will notify you by email or WhatsApp whether your return has been approved or rejected.

Refunds

• If your return is approved, a refund will be processed to your original method of payment within 5–7 business days, subject to your bank or payment provider’s processing time.​

• Any original shipping or COD charges (if applicable) are non-refundable.​

Exchanges

• Exchanges are subject to stock availability.

• If you want to exchange an item for a different size or color, you may be asked to return the original item first; after approval, a new order will be shipped or a coupon/store credit issued as per our decision.​

Late or missing refunds

• If you have not received a refund within the stated time, first check your bank account or payment app again.​

• Then contact your bank or payment provider, as processing times can vary. If you still have not received your refund after this, please contact our support.

Order cancellation

• Orders can be cancelled only before they are shipped or processed.

• If your order has already been shipped, you may need to follow the return process after delivery instead of cancellation.​

Contact us

• For any questions about this Return and Refund Policy, or to start a return, please contact us through the details given on our website’s Contact or Support page.